Frequently Asked Questions

Everything you need to know about shopping with Luibelle.

What is Luibelle's shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is sent via email as soon as your package departs our facility.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Please visit our Returns Portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for advice.

What payment methods do you accept?

Luibelle accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Are your materials sustainably sourced?

Luibelle is committed to ethical fashion. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure high-quality garments that are kind to the planet.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our customer support team.